Technical Writer

We are growing rapidly and constantly launching new innovations. To support this momentum, we need a Technical Writer to bring structure to our technical landscape and build a world-class documentation portal. This isn’t just about writing manuals. You will be the architect of our knowledge and how we share that clearly with our customers and partners, diving deep into our ecosystem. Everything from detailed API guides to release notes, best practice reccomendations, diagrams and flows, training manuals, user guides and more. We are looking for a truly technical writer who enjoys partnering with developers to master our under the hood mechanics. You will be the translator who tests our tech firsthand and turns complex data into clear, engaging content that empowers our customers.

Responsibilities

● Plan, build, and manage a centralised documentation portal, ensuring a seamless self-service experience for our customers.

● Define and document technical standards, style guides, and templates to ensure all customer-facing content is consistent, professional, and scalable.

● Audit and curate the existing backlog of technical information, transforming scattered data into a structured and easy-to-navigate knowledge base.

● Get hands-on with Payter hardware, software and service interfaces to verify features and ensure all guides are accurate and practical for real-world use.

● Act as the primary communication bridge between the Development and Product teams and our customers, translating technical complexity into clear, user-centric content.

● Work within the Product team to proactively identify documentation gaps and ensure all new hardware and software releases are supported with high quality release notes and supporting documentation.

About Payter

At Payter, we are innovators, pioneers, and leaders in the dynamic realm of contactless and cashless payment technology in a wide range of markets such as Electrical Vehicle Charging, Transportation, Retail, Hospitality, Vending, Charity, Parking, and beyond. The adaptable Payter platform accommodates a diverse range of payment technologies (NFC, EMV, ApplePay, GooglePay, etc.), international banking processes, closed-loop payment and loyalty schemes and telemetry. Through continuous innovation and in-house development, we redefine how vendors connect with their customers, empowering them to boost revenue, enhance user experiences, and access real-time sales and performance data. We support a broad range of technologies, from Contact & Contactless EMV, Mifare, WiFi, 5G, Bluetooth, Touch Screens and more. Our state of the art products have an extremely long service life, are of high quality, compliant with multiple international standards, boast great design, are user-friendly for all, multifunctional, and easy to integrate.

● You have a proven track record in technical writing, with experience building or significantly restructuring documentation portals. If you’ve used Docusaurus and Markdown, that’s a huge plus (though we’re open to consider other options)

● You possess a strong ability to partner with developers

● You have experience documenting complex software, and you are excited by the prospect of getting hands-on with physical hardware

● You are a self-starter who can take a backlog and turn it into a structured, professional, and scalable knowledge base

● You are a native-level English speaker (UK-based preferred) with a customer-first mindset, you write for the person using the product, not just for the archive

● Experience turning complex concepts into visual representations to complement the written word is a key advantage

● You are comfortable working in a fast-paced environment where priorities can and will shift

What do we have to offer?

• Competitive salary and a discretionary bonus based on company performance

• 25 days of annual leave plus UK bank holidays

• Dedicated monthly “well-being days” to support mental health and work-life balance

• Attractive company pension plan

• Fully remote working environment with a focus on flexibility

• Opportunities for high-impact growth within an international scale-up in the payments industry

• Occasional travel for team collaboration (valid passport required)