Customer Succes Manager

Are you a Customer Success Manager who focuses on building strong relationships and ensuring customer success? Do you want to be part of a team that develops, markets and deploys cutting-edge products? We are looking for you!

About Payter

At Payter, we are innovators, pioneers, and leaders in the dynamic realm of contactless and cashless payment technology in a wide range of markets such as Electrical Vehicle Charging, donations, transportation, retail, hospitality, vending, charity, parking, and beyond. The adaptable Payter platform accommodates a diverse range of payment technologies (NFC, ApplePay, GooglePay, etc.), international banking processes, and telemetry.

Through continuous innovation and in-house development, we redefine how vendors connect with their customers, empowering them to boost revenue, enhance user experiences, and access real-time sales and performance in. We support a broad range of technologies, from contactless, WiFi, 5G, Bluetooth, Mifare, touch screens and more. Our state-of-the-art products are future-proof, of high quality, compliant with international standards (EMV certified), boast great design, are user-friendly for all, multifunctional, and easy to integrate.

Examples of successful collaboration are:

• EV Charging: Fastned, Shell, BP, Ionity, Alfen, EVBOX

• Cashless Charity Donations: Hartstichting, WWF, Save the Children, Royal British Legion

• Food & Drink Vending: Coca Cola, Lavazza, Starbucks, Jacobs Douwe Egberts, Costa, Heineken, Maas International, Franke, WMF, Wurlitzer, Selecta

• Hospitality & public locations: Compass Group, Sodexo, Albron, TU Delft, TU Eindhoven

• Gaming & Entertainment: Pinball, Slot Machines, Gaming Arcades, Efteling

• Petrol Stations services (Laundry, Car Wash, Kiosks, Toilets: Shell, BP, Exxon

• Special Products: Photo Booths, Dog Wash Station
  

As Customer Success Manager at Payter you play a crucial role in ensuring that customers have a positive experience with our products throughout their entire lifecycle. Your goal is to enhance customer satisfaction, drive retention, and contribute to the overall success of both the customer and the company. We are looking for a customer-centric professional focused on building strong relationships and ensuring customer success.

Your responsibilities will include:

• Improving the Onboarding Experience:
• Support Payters customers with the onboarding experience
• Collaborate with cross-functional teams to ensure smooth integration of Payter products, including terminal information, assembly, tools, and training.
• Relationship and Account Management:
• Build and nurture strong relationships with clients, serving as a primary point of contact for their needs;
• Conduct regular check-ins to understand client requirements and provide ongoing support.
• Follow-up with Customers:
• Conduct post-implementation follow-ups to gather feedback and address any concerns;
• Ensure customer satisfaction and identify opportunities for providing additional services to the customer
• Act as a bridge between Support, Inside Sales and the Customers:
• Act as a liaison between customer support, sales and the customer, ensuring a seamless flow of information;
• Provide insights from customer interactions to improve product features and support processes.
• Customer Education:
• Provide training sessions, resources, and educational materials to help customers maximise the value of the product or service.
• Issue Resolution:
• Address and resolve customer issues promptly, coordinating with internal teams such as support, product, or sales as needed.

What do you bring to the table?
We think that as a Customer Success Manager within Payter, you will be successful if you bring the following knowledge and experience with you. If you do not meet all the requirements but are convinced that you have the qualities for this position, we would like to ask you to still apply. We are open to being convinced:

• Multiple years of working experience in a similar position;

• You are located in either the Netherlands or the UK;

• Excellent communication and interpersonal skills;

• Ability to manage relationships with diverse international clients;

• Understanding of contactless and cashless payment technologies or willing to learn;

• Highly developed organisation skills with the ability to manage multiple stakeholders;

• Excellent time management and planning skills;

• Fluency in English; knowledge of the Dutch language is advantageous.

What do we have to offer?

• Competitive compensation including a discretionary bonus based on business results;

• Great benefits like 25 leave days plus extra “balance days” , a travel allowance and an attractive pension plan;

• We are great supporters of flexible working, but we need to align. You can work from our homey office in Rotterdam close to public transport with a free lunch, or from home, and potentially work part time;

• Thrive in a close-knit environment valuing flexibility, work-life balance, and mental well-being;

• Join Payter and become part of an international scale-up, shaping the future in a booming market where you can have impact and growth opportunities.
  
  

Got excited?
After reading this job description, do you feel like getting to know us better and introducing yourself? Then click on the apply button! If you have any questions, feel free to give Sven a call at 06 15 388 993. You'll hear from us as soon as possible!



A message for recruiters: We understand that you'd like to get in touch with us; we know how great Payter is. However, we're not seeking external assistance to fill this position, so you can save yourself the trouble and don't need to call us :)